Dedicated Support for Vulnerable Customers

At Homebound, we are committed to ensuring that all our customers receive the support they need, especially those who may find themselves in vulnerable circumstances. Whether due to health issues, financial challenges, or life events, we’re here to help and adapt our services to your specific needs.

How We Can Support You

If you are experiencing difficulties or feel that you might benefit from additional support, we encourage you to reach out to us. We can help by:

• Adjusting our communication to suit your preferences (e.g., written, phone, or audio formats).

• Offering flexible payment plans or tailored solutions to ease financial pressures.

• Providing a dedicated point of contact for ongoing assistance.

• Allowing trusted third parties, such as a carer or family member, to communicate with us on your behalf.

Our goal is to ensure your experience with Homebound is as smooth and supportive as possible.

Tell Us About Your Circumstances

If you feel comfortable, you can disclose your circumstances using the form below. Sharing this information will help us better understand your needs and tailor our service accordingly. Your information will be treated with the utmost respect, confidentiality, and in line with our Privacy Policy.

What we may ask about:

• Your preferred method of communication.

• Any financial challenges you’re facing.

• Any health or personal circumstances that may affect your experience with us.

Contact Us Directly

If you’d prefer to speak to someone, our dedicated Vulnerable Customer Support Team is here for you. You can reach us via:

• Phone: 0203 714 8094

• Email: info@homebound.co.uk

• Webchat: Live Chat

We’re here to listen, assist, and provide the support you deserve.

Your Privacy Matters

We understand that sharing personal information can feel daunting. Please rest assured that all details provided will be handled securely and in line with data protection regulations. For more information, read our Privacy Policy.