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FAQs

Frequently Asked Questions

Overview

What's the deal with Swyft furniture?

We're really excited to have partnered with Swyft to be able to offer their amazing furniture on our site! Some things will be different with Swyft furniture to how our other furniture works.

    • If your order contains both Swyft furniture and any other furniture items, these will be delivered separately. The good news is the Swyft stuff should arrive even faster!
    • We aren't able to assemble Swyft furniture because they manage that delivery. That being said all their products are super easy to assemble and don't require any tools!

Beyond that everything else is the same. You still pay for it on a monthly basis and have the option to swap, keep or return!

What is the 14 day cancellation policy?

At Homebound we want to make sure you're happy with the products you are getting. We also know it can be hard to pick furniture online. So to give you peace of mind we offer a 14 day cancellation policy.

This gives you 14 days from the delivery date to change your mind. This can be done on any products in your order.

What is Homebound?

Homebound is a monthly rental service for furniture. Homebound lets you easily furnish your home with what you need, for the amount of time you need it. You can rent individual or multiple pieces or fill your entire home.

We pride ourselves on providing high quality furniture that is affordable. Our shopping experience makes it simple to get the pieces you really want.

All this for a low monthly cost that works for you.

What are the benefits of renting home furniture?

  • We make it as easy as possible to furnish your home. Because moving and furnishing your home can be costly, time-consuming, and stressful. We provide pieces that suit your taste, without the commitment of owning furniture.
  • We take the hassle out of getting your furniture home and will deliver within 2 weeks.
  • Want to change things up? No problem! You can extend your rental of any item, swap, or give them back!

Where do you deliver?

We currently cover Greater London with the aim of soon expanding further across the country. If you’re unsure if we deliver to your address, please fill in the postcode check to find out. If you don’t fall within our delivery area please get in touch with us at info@homebound.co.uk and we’ll see if we can get you the furniture you want!

Can I subscribe to decor, kitchenware, and electronics?

Currently, we only offer furniture and a few items of decor. Create an account to be notified of additional items in the future.

Does Homebound work with real-estate agents, stagers, and commercial businesses?

We do! Please note that we may need more time to deliver large orders. It’s best to reach out to us directly for this at info@homebound.co.uk

What are the associated costs?

We keep costs simple. Initial payment is taken when your order is placed. This includes your deliver and collection fee. If you choose assembly as well this will be included in the delivery cost. At the same time we take your first month's rental. Thereafter payments will be charged monthly each month from the delivery date and will cover the next full month’s rental. This will continue until the end of the rental and/or the furniture is removed.

If you want to end your rental early here's how it will work: Say you signed up for a 12-month rental, but it's currently month 10. Reach out to us, and we'll confirm the last payment details with you for the difference of a 10 month rental rate and what you've actually paid.

Suitability and affordability checks

Hire agreements are subject to suitability and affordability checks, the rate shown is not necessarily the rate you will receive.

The Rental

How does the Homebound Rental work?

Renting furniture is super simple!

  1. Simply pick the pieces you love, how long you want them for, and we'll do the rest.
  2. Our team will deliver, all within two weeks of you placing your order.
  3. The choice is yours! You can always decide if you want to extend, swap or return your items.

If you need to make changes to your rental just contact us!

How does the pricing work?

Our pricing is simple - the longer your rent for the lower your monthly payments and the shorter you rent the higher your monthly payments.

When will I be charged? When does my rental officially begin?

During your checkout process, we'll collect the first month's rental payment. After that, your monthly rental fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date. We will also require a deposit of 30% of the total rental amount.

What is the deposit for?

We require a deposit at the time of submitting your order. The deposit amount is equal to 30% of the total rental payments due over the rental period. The deposit is held against a default by you of payment of any rental payment or other payments which are payable during your rental. As well as any loss of or damage caused to the furniture.

The deposit (or balance remaining) will be refunded to you within 20 days of the end of your rental.

Do I need to sign a contract?

Yes you will need to sign a rental to rent furniture with us. Once you have gone through checkout we will review your order and send you a rental agreement to sign. Please review the agreement carefully to ensure everything is correct. You will be sent a copy of the contract once you have signed.

None of your payments are processed until you have signed the agreement.

How do I update my billing information?

If you wish to change your payment method, please contact us at info@homebound.co.uk and we’ll update your default method for all future payments.

What if I need to cancel my rental before the original end date?

No problem. If your circumstances change and you need to cancel your rental earlier than planned, simply contact us and we can adjust your last payment.

Here's how it will work: Say you signed up for a 12-month rental, but it's currently month 10. Reach out to us, and we'll confirm the last payment details with you for the difference of a 10 month rental rate and what you've actually paid:

  • What you would have paid in a 10 month rental: 10 x £112 = £1,120
  • What you've actually paid so far in your 12-month rental: 10 x £105 = £1,050
  • End of contract invoice: A - B = £1,120 - £1,050 = £70

How do swaps work?

If you wish to swap out any of your furniture items we can do so for a fee of £99 per product.

Please get in touch with us if you'd like to arrange a swap.

What happens at the end of my rental period?

What happens next is as easy as when you first signed up! At the end of your initial contract, you'll have several options:

  • We'll help you move! If you're moving within our delivery area we can help you with that. Just let us know if there's anything you'd like to swap to make your new space feel more like home, and how long you'd like to keep your adjusted rental for.
  • You can extend the rental of all or individual items. Your rental will continue for as long as you need it to at the same monthly rental price per item that you decide to keep.
  • It's OK if you want to return your items. We get it. Life happens. If it's time, then we'll help you end your rental. Our team will disassemble and remove your Homebound items free of charge (given at least a 14 day notice)

If you're entirely done with your furniture rental, we'll coordinate with you on a date to pick it up.

Can I extend my rental?

Yes you can! If you'd like to keep renting any of your items you can do so for as long as you like. We will collect any you want to return and adjust your price accordingly so you only continue to pay for those you keep.

If you do decide to return the furniture we'll need 1 months notice so we can arrange collection.

What payment types does Homebound accept?

We accept all major credit and debit cards. Your safety is our number one concern, and Homebound is fully compliant with all banking and financial regulations related to privacy and security.

What if I move in the middle of my Homebound rental period?

We're here to help. You're welcome to move your Homebound items yourself (as long as you're staying within our service areas) along with the rest of your belongings, but you would be held responsible for any damages that may take place during the move. If Homebound is moving your items, we can do this for an additional fee and we ask for at least 1 months notice.

What if I damage the furniture?

Once the item has been returned it will be assessed for any damage caused. A reasonable level of wear and tear is permitted but you will be charged for any more significant damage. If the item is damaged beyond repair, you will be charged the replacement value. The condition of the item will be assessed by our team, and you agree to pay for any amounts they deem due within 7 days of being notified, which will happen within 7 working days of receiving your item back.

What happens if my payment is late?

In the case of late or missed payments, 3 further attempts will be made to take payment. These will occur with 2 working day intervals. If after 3 attempts we have still not be able to take payment we will send you a notice email and also attempt to contact you via phone directly.

If fees are late for a full month we will start charging interest. This will be added automatically to your next payment upcoming bill. We will only charge a simple interest fee of 4% monthly on the outstanding rental amount (rather than compound interest). This will also be reflected in the collections and forbearance policy.

After 2 months of missed rental payments we will arrange to collect the furniture.

The Furniture

Where is your furniture from?

We work with a curated list of UK based suppliers to offer high-quality and stylish furniture. This way, your furniture looks as good as it will make you feel!

Is my mattress from Homebound new?

Yes! All our mattresses we rent out are brand new. Any mattresses returned to us will either be recycled or donated to charity.

Is my furniture always new?

All of the items will be delivered in new or like-new condition. Before any furniture is delivered to your home, it goes through an inspection, cleaning, and refurbishing process by our expert in-house team.

Does your furniture ever end up in landfills?

No—that's one of the reasons why Homebound was founded! Sustainability is super important to us, so we only offer quality furniture that is built to last. Any furniture that comes back to us and doesn't meet our strict “like-new” standards after our inspection, cleaning, and refurbishing process, is donated to a growing list to the British Heart Foundation. We have partnered with them to ensure all our furniture has the longest possible life

How carefully should I treat the furniture I am renting?

Treat the furniture as if it were your own! Eat on it, sleep on it, and let your furry friends use it. We appreciate you respecting it (just like you would if you owned it), but don't worry about normal wear and tear. Check out our Furniture Care Guide for some basic maintenance instructions.

What happens if I accidentally break or stain an item?

Don't stress, we know life happens! We want you to use the furniture as your own. We can get most stains out once we receive the furniture back at the end of your rental. For minor cleaning or spills, see our Furniture Care Guide for some practical tips. For more extensive stains or damage, please contact us so we can discuss the next steps.

Is your furniture kid and pet friendly?

We want the entire family to be able to enjoy your furniture, including your two and four legged friends.

The Delivery

What if I don’t have an elevator?

We do deliver to walk-ups, however you must ensure that the items will be able to fit through the stairwell and doors so delivery can be made. Please review the item dimensions before order. If an item cannot fit into your home there will be a restocking fee of £59 per item.

What if an item doesn’t fit through the door?

Dimensions of all of our products can be found on their individual product pages. While our teams are pros at maneuvering large and heavy items to fit through tight spaces, we encourage you to measure your home for all items in your order. It’s also a good idea to measure the entryway to the apartment itself. If we arrive with an item that cannot fit into your home or doesn’t work in your space, there will be a restocking fee of £59 per item.

What if an item is out of stock?

You can get it delivered at a later date once it's back in stock. We can also push your initial delivery date back until all the items you want are in stock.

What is the delivery experience like?

We want to make the delivery process as seamless as possible. After you've placed your order we will reach out a few days before your delivery to confirm the date and an arrival window. Our goal is to complete delivery within one hour of arrival, but that could flex up or down based on the size of your rental.

How quickly will I receive my furniture?

We try and deliver to you as fast as possible because we know how painful it can be to wait for furniture. We aim to deliver within 14 days. We deliver Monday to Friday.

Swyft furniture is delivered separately within 72 hours.

What do I need to do to prepare for my delivery?

We want to be sure that we can be in and out quickly and safely. Please clear a walkway in your home, and ensure there is room for the team to work on the assembly of the furniture.

Do I need to be home for delivery?

You will need to be home to accept delivery and ensure you're happy with the items you selected. If you’re not home for the delivery you may incur a missed delivery charge.

Does Homebound pick up my old furniture?

We're only able to pick up Homebound items; however, we are big fans of reaching out to your local charity for a donation and we may be able to help with this!

Still have a question?

0207 1128 036

info@homebound.co.uk

Or try our live chat!