FAQ

Frequently Asked Questions

Overview

How will my delivery/order be affected by the current COVID-19 situation?

We monitor the situation and local orders from government, so while things are always subject to change, here is some helpful information:

    • We are currently doing deliveries, pick ups, and swaps as usual.
    • We are only able to deliver to your doorstep due to Covid.
    • We are using extra precautions to keep our employees and customers safe.
    • Things are changing rapidly, so we may contact you to change your delivery/pick up date and time.
    • Should our team or someone in your household have any risk factors or signs of illness, we will need to reschedule your appointment. But don't worry - we'll save your items for you!

What's the deal with Swyft furniture?

We're really excited to have partnered with Swyft to be able to offer their amazing furniture on our site! Some things will be different with Swyft furniture to how our other furniture works.

    • If your order contains both Swyft furniture and any other furniture items, these will be delivered separately. The good news is the Swyft stuff should arrive even faster!
    • We aren't able to assemble Swyft furniture because they manage that delivery. That being said all their products are super easy to assemble and don't require any tools!

Beyond that everything else is the same. You still pay for it on a monthly basis and have the option to swap, keep or return!

What is the 14 day cancellation policy?

At Homebound we want to make sure you're happy with the products you are getting. We also know it can be hard to pick furniture online. So to give you peace of mind we offer a 14 day cancellation policy.

This gives you 14 days from the delivery date to change your mind. This can be done on any products in your order.

What is Homebound?

Homebound is a monthly subscription service for furniture. Homebound lets you easily furnish your home with what you need, for the amount of time you need it. You can subscribe to individual or multiple pieces or fill your entire home.

We pride ourselves on providing high quality furniture that is affordable. Our shopping experience makes it simple to get the pieces you really want.

All this for a low monthly cost that works for you - with the option to buy out what you love!

What are the benefits of subscribing to home furniture?

  • We make it as easy as possible to furnish your home. Because moving and furnishing your home can be costly, time-consuming, and stressful. We provide pieces that suit your taste, without the commitment of owning furniture.
  • We take the hassle out of getting your furniture home and will deliver within 2 weeks.
  • Want to change things up? No problem! You can swap your items, buy them, or give them back!

Where do you deliver?

We currently cover Greater London with the aim of soon expanding further across the country. If you’re unsure if we deliver to your address, please fill in the postcode check to find out. If you don’t fall within our delivery area please get in touch with us at info@homebound.me and we’ll see if we can get you the furniture you want!

How does Homebound help simplify my move?

Let us worry about the heavy lifting. You pick out what you want, and we'll bring it to your new place, set it up, and put it where you want it. All you need to worry about is what side of the sofa you’ll claim as yours

Can I subscribe to decor, kitchenware, and electronics?

Currently, we only offer furniture and a few items of decor. Create an account to be notified of additional items in the future.

Does Homebound work with real-estate agents, stagers, and commercial businesses?

We do! Please note that we may need more time to deliver large orders. It’s best to reach out to us directly for this at info@homebound.me

The Subscription

How does the Homebound Subscription work?

Subscribing to our furniture is easy!

  1. Create an account with your email and password creation (verify through email confirmation)
  2. Browse the site, and choose the items you want by adding them to your cart.
  3. Choose the duration of your furniture subscription—anywhere from 3 to 12 months. (Select your delivery date and the months you’d like to rent for)
  4. Check out by adding in your delivery address and payment info.

You can pick your preferred delivery date—as early as one week from your order date. We'll contact you to confirm the date and arrival time window a few days before your delivery. If you need to modify your subscription, just contact us!

What are the minimum amounts and terms for the subscription?

Homebound subscriptions don’t have a minimum rental amount, but you must rent for at least 3 months. If you need your items for less than 3 months, we can pick them up sooner, however, we will still need to process payment for at least 3 months.

Do I need to sign a contract?

By agreeing to the terms and conditions during the checkout process, you’re entering into a contract with Homebound.

Does Homebound perform a credit check?

To provide the best experience for our customers, we run a soft credit check that does not affect your credit score. Soft inquiries (also known as "soft pulls") typically occur when a person or company checks your credit as part of a verification process. When a credit card issuer wants to see if you qualify for certain credit card offers, for example, they perform a soft pull.

What is the required credit score to rent with Homebound?

You must have a credit score of 600 or higher to rent with Homebound. If your credit score does not reach this requirement, you'll be notified and your card will not be charged. If you don’t pass the credit check we may opt to take a deposit instead.

What if I’m a student or moving from a foreign country and I don’t have a credit history?

You can still rent with Homebound! For those who don’t have a credit history, Homebound may accept a deposit. This deposit will be returned at the end of your contract term after successful on-time monthly payments. Reach out to us at info@homebound.me for more information.

How do I update my billing information?

If you wish to change your payment method, please contact us at info@homebound.me and we’ll update your default method for all future payments.

When will I be charged? When does my subscription officially begin?

During your checkout process, we'll collect the first month's subscription payment. After that, your monthly subscription fee will be charged on the same day of the month that your furniture is delivered, starting one month after your delivery date.

What if I need to cancel my subscription before the original end date?

No problem. If your circumstances change and you need to cancel your subscription earlier than planned, simply contact us and we can adjust your last payment.

Here's how it will work: Say you signed up for a 12-month subscription, but it's currently month 10. Reach out to us, and we'll confirm the last payment details with you for the difference of a 10 month subscription rate and what you've actually paid:

  • What you would have paid in a 10 month subscription: 10 x £112 = £1,120
  • What you've actually paid so far in your 12-month subscription: 10 x £105 = £1,050
  • End of contract invoice: A - B = £1,120 - £1,050 = £70

What happens at the end of my subscription period?

What happens next is as easy as when you first signed up! At the end of your initial contract, you'll have several options:

  • We'll help you move! If you're moving within our delivery area we can help you with that. Just let us know if there's anything you'd like to swap to make your new space feel more like home, and how long you'd like to keep your adjusted subscription for (anywhere between 1-12 months).
  • You can buy-out your items. If you're ready to keep everything forever, then you can buy-out your subscription for retail price, minus the amount you've already paid toward the particular item in subscription fees.
  • It's OK if you want to return your items. We get it. Life happens. If it's time, then we'll help you end your subscription. Our team will disassemble and remove your Homebound items free of charge (given at least a 7-day notice)

If you're entirely done with your furniture subscription, we'll coordinate with you on a date to pick it up.

Can I extend my rental?

Yes you can! If you'd like to keep renting the same items you can do so for as long as you like. We'll also give you a 15% discount on your monthly payments. These payments continue to go towards the ownership of the furniture so you never pay more than the buy out price.

If you do decide to return the furniture we'll need 1 months notice so we can arrange collection.

Can I buy the furniture at the end of my subscription, and how much will it cost?

Yes you can! If there’s any items you want to keep you can buy them out. At the end of your subscription, we'll offer you an option to buy any of your items at current retail price, minus the amount you've paid over your subscription. If you’ve swapped out your product what you’ve paid doesn’t carry over to the new item.

What payment types does Homebound accept?

We accept all major credit and debit cards. Your safety is our number one concern, and Homebound is fully compliant with all banking and financial regulations related to privacy and security.

What if I move in the middle of my Homebound subscription period?

We're here to help. You're welcome to move your Homebound items yourself (as long as you're staying within our service areas) along with the rest of your belongings, but you would be held responsible for any damages that may take place during the move. If Homebound is moving your items, we can do this for an additional fee and we ask for at least 7-days notice.

What if I damage the furniture?

Once the item has been returned it will be assessed for any damage caused. A reasonable level of wear and tear is permitted but you will be charged for any more significant damage. If the item is damaged beyond repair, you will be charged the replacement value. The condition of the item will be assessed by our team, and you agree to pay for any amounts they deem due within 7 days of being notified, which will happen within 7 working days of receiving your item back.

The Furniture

Where is your furniture from?

We work with a curated list of UK based suppliers to offer high-quality and stylish furniture. This way, your furniture looks as good as it will make you feel!

Is my furniture always new?

All of the items will be delivered in new or like-new condition. Before any furniture is delivered to your home, it goes through an inspection, cleaning, and refurbishing process by our expert in-house team.

Is my mattress from Homebound new?

Yes! Your mattress is guaranteed to arrive brand new. After your plan ends, you'll have the option to pay the remaining balance for your mattress, renew your plan and continue paying monthly, or return your mattress and we'll donate it! You'll never pay more than retail to buy it.

Does your furniture ever end up in landfills?

No—that's one of the reasons why Homebound was founded! Sustainability is super important to us, so we only offer quality furniture that is built to last. Any furniture that comes back to us and doesn't meet our strict “like-new” standards after our inspection, cleaning, and refurbishing process, is donated to a growing list of charitable organizations. For the small portion of the items we offer that cannot be safely re-used, we work with recycling or other reuse facilities when at all possible.

How carefully should I treat the furniture I am subscribing to?

Treat the furniture as if it were your own! Eat on it, sleep on it, and let your furry friends use it. We appreciate you respecting it (just like you would if you owned it), but don't worry about normal wear and tear. Check out our Furniture Care Guide for some basic maintenance instructions.

What happens if I accidentally break or stain an item?

Don't stress, we know life happens! We want you to use the furniture as your own. We can get most stains out once we receive the furniture back at the end of your subscription. For minor cleaning or spills, see our Furniture Care Guide for some practical tips. For more extensive stains or damage, please contact us so we can discuss the next steps.

Is your furniture kid and pet friendly?

We want the entire family to be able to enjoy your furniture, including your two and four legged friends.

The Delivery

How will my delivery/order be affected by the current COVID-19 situation?

We monitor the situation and local orders from government, so while things are always subject to change, here is some helpful information:

  • We are currently doing deliveries, pick ups, and swaps as usual.
  • We are only able to deliver to your doorstep due to Covid.
  • We are using extra precautions to keep our employees and customers safe.
  • Things are changing rapidly, so we may contact you to change your delivery/pick up date and time.
  • Should our team or someone in your household have any risk factors or signs of illness, we will need to reschedule your appointment. But don't worry - we'll save your items for you!

What if I don’t have an elevator?

We do deliver to walk-ups, however you must ensure that the items will be able to fit through the stairwell and doors so delivery can be made. Please review the item dimensions before order. If an item cannot fit into your home there will be a restocking fee of £59 per item.

What if an item doesn’t fit through the door?

Dimensions of all of our products can be found on their individual product pages. While our teams are pros at maneuvering large and heavy items to fit through tight spaces, we encourage you to measure your home for all items in your order. It’s also a good idea to measure the entryway to the apartment itself. If we arrive with an item that cannot fit into your home or doesn’t work in your space, there will be a restocking fee of £59 per item.

What if an item is out of stock?

You can get it delivered at a later date once it's back in stock. We can also push your initial delivery date back until all the items you want are in stock.

How much does delivery cost?

Delivery is free of charge! It includes assembly in the room(s) of your choice, and removal of packaging. This charge also includes collection at the end of your subscription.

What is the delivery experience like?

We want to make the delivery process as seamless as possible. At check out, simply select your ideal delivery date. We will reach out a few days before your delivery to confirm the date and an arrival window. In addition to delivery, our team will assemble and place all the items in the room(s) of your choice. Our goal is to complete delivery within one hour of arrival, but that could flex up or down based on the size of your subscription.

How quickly will I receive my furniture?

We try and deliver to you as fast as possible because we know how painful it can be to wait for furniture. We aim to deliver within 14 days. We deliver Monday to Friday.

What do I need to do to prepare for my delivery?

We want to be sure that we can be in and out quickly and safely. Please clear a walkway in your home, and ensure there is room for the team to work on the assembly of the furniture.

Do I need to be home for delivery?

You will need to be home to accept delivery and ensure you're happy with the items you selected. If you’re not home for the delivery you may incur a missed delivery charge.

Does Homebound pick up my old furniture?

We're only able to pick up Homebound items; however, we are big fans of reaching out to your local charity for a donation and we may be able to help with this!

Still have a question?

+44 7776 262987

info@homebound.me

Or try our live chat!