6.1 Delivery and Collection charges. The cost of delivery and collections will be as stated on the Terms and Conditions, which are payable by you prior to the delivery of the items and we must be in possession of cleared funds prior to undertaking delivery. The delivery and collection charge is subject to VAT.
6.2 It is your responsibility to ensure, where reasonable to do so, that there is close non-chargeable parking to your property and that we will have free and unobstructed access to your property for the delivery of our items. If applicable, parking permits must be obtained in advance by you.
6.3 The items will be provided by us.
6.3.1 We will contact you to agree a delivery date, which will be within 14 days after the day on which we accept your order. This may change due to unforeseen circumstances, such as supplier inventory levels being out of date. In such a case we will inform you and arrange an updated delivery date, alternate item, or refund.
6.3.2 If you ask us to change the delivery date, we will endeavour to meet any new delivery dates, however, the charging period shall commence on the original hire date set out in our Terms and Conditions, unless we agree (in writing) to give you a maximum three day grace period.
6.4 We are not responsible for delays outside our control
If our supply of the items is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any items you have paid for but not received.
6.5 If we cannot obtain access to the property to deliver the items
If we are unable to access the property to deliver the items, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.6 will apply.
6.6 Your legal rights if we deliver late IF YOU ARE A CONSUMER
You have legal rights if we deliver any items late. If we miss the delivery deadline for any items then you may treat the contract as at an end straight away if the following apply:
6.6.1 we have refused to deliver the products
6.7 Summary of your legal rights IF YOU ARE A CONSUMER
We are under a legal duty to supply products that are in conformity with this contract. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. Nothing in these terms will affect your legal rights. The hire items we provide you must be as described, fit for purpose and of satisfactory quality. If they are not, you can ask us to repair or replace the items, or get some money back if we can’t fix it. We will pay the costs of repair (done by us or our contractors) or replacement and collection.
6.8 Ownership of the items
All items shall remain in the ownership of us and on no account shall title transfer to you by virtue of this agreement.